Frequently Asked Questions
Everything you need to know about your Sprayground order and products.
How do I track my Sprayground order?
Once your order is processed, you will receive a shipping confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery status in real-time.
What is your return policy?
We accept returns for items in original, unused condition with all tags attached within 30 days of the delivery date. Please note that limited edition drops may have specific return restrictions.
Are your backpacks water-resistant?
Most Sprayground backpacks are constructed from durable, 900D water-resistant fabric designed to protect your belongings from light rain and daily wear. However, they are not fully waterproof and should not be submerged.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
How can I ensure my product is authentic?
To guarantee authenticity, only purchase from sprayground.com or authorized retail partners. Every genuine Sprayground bag features a specific interior label and high-quality hardware that counterfeiters cannot replicate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Afterpay and Klarna for flexible payment installments.